About TOUCHSENSOR TECHNOLOGIES' POLICIES

Shipping

Domestic Shipping: UPS Ground, UPS Second-Day Air, and UPS Next-Day Air shipping options are available to customers. Charges for shipping are automatically calculated in the website shopping cart at point of purchase.

Most in-stock items usually ship out within 1 to 2 business days. Some items require 3 to 5 business days for processing. This is in addition to your selected method of shipping. (NOTE: We make every effort to expedite overnight and two day air shipments, however, the standard processing time usually applies to these items as well.)

International Shipping: Sorry, but at this time we only ship within the continental USA due to taxes, duties, and customs.

Refusal of Shipment: If an order is refused, the customer will be charged a 50% restocking fee, plus all outgoing and return shipping charges.

Returns

Returns: Items (which are not defective or mis-shipped) can only be returned for refund within 14 days from receipt of order and will be charged a 20% restocking fee, less shipping charges. Items that are not returned in their original "factory" packaging will be charged an additional re-packaging fee. When returning items, please send them via UPS or insured parcel post, as we are not responsible for returned items which we do not receive. Do not return any item without first calling customer support at 1-877-342-3261 to obtain a return authorization number; otherwise you may not receive credit for the item returned. Items purchased at discounted rates cannot be returned or exchanged.

Warranties

Standard Warranty
TouchSensor Technologies, LLC warrants that your product accompanied by this Limited Warranty (LevelGuard Products, shall be free from defects in material and workmanship under normal use. Except where prohibited by applicable law, this warranty is valid, beginning from date of original purchase, for the specific period associated with the product purchased, and is nontransferable and is limited to the original, end user purchaser. This warranty gives you specific legal rights, and you may also have other rights which vary under local laws.)

Remedies
TouchSensor Technologies, LLC entire liability and your exclusive remedy for any breach of warranty shall be, at TouchSensor Technologies, LLC option, (1) to replace the LevelGuard Product, or (2) to refund the price paid, provided that the LevelGuard Product is returned to a location as specified by TouchSensor Technologies, LLC with a copy of the sales receipt, or dated itemized receipt, from an authorized reseller or LevelGuard’s online store, and with a return authorization number provided by TouchSensor Technologies, LLC. Shipping and handling charges may apply except where prohibited by applicable law. TouchSensor Technologies, LLC may, at its option, use new or refurbished or used parts in good working condition to replace any hardware product. Any replacement LevelGuard Product will be warranted for the remainder of the original warranty period or thirty (30) days, whichever is longer or for any additional period of time that may be required in the end user's jurisdiction.

This warranty does not cover problems or damage resulting from (a) accident, abuse, misapplication, or any unauthorized repair, modification or disassembly; (b) improper operation or maintenance, usage not in accordance with product instructions or connection to improper voltage supply; or (c) use of consumables, such as replacement batteries, not supplied by TouchSensor Technologies, LLC except where such restriction is prohibited by applicable law.

How to Obtain Warranty Support
Before submitting a warranty claim, you must contact LevelGuard technical support to verify the product failure and to receive a Return Material Authorization (RMA) number. The addresses and customer service contact information for the LevelGuard Product can be found in the documentation accompanying your LevelGuard Product and on the web at www.LevelGuardProducts.com.

Limitation of Liability
TOUCHSENSOR TECHNOLOGIES, LLC SHALL NOT BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES WHATSOEVER, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, REVENUE OR DATA (WHETHER DIRECT OR INDIRECT) OR COMMERCIAL LOSS FOR BREACH OF ANY EXPRESS OR IMPLIED WARRANTY ON YOUR LEVELGUARD PRODUCT OR FOR ANY OTHER CLAIM, EVEN IF TOUCHSENSOR TECHNOLOGIES, LLC HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN ADDITION, TO THE EXTENT PERMITTED BY LAW, THE MAXIMUM LIABILITY OF TOUCHSENSOR TECHNOLOGIES, LLC WITH RESPECT TO ANY LEVELGUARD PRODUCT FOR ANY CAUSE WHATSOEVER (WHETHER BREACH OF CONTRACT OR WARRANTY, TORT OR OTHERWISE), IS LIMITED TO THE AMOUNT ACTUALLY PAID OR PAYABLE BY YOU FOR THE LEVELGUARD PRODUCT THAT GAVE RISE TO SUCH LIABILITY. THE FOREGOING LIMITATIONS SHALL APPLY EVEN IF THE PROVISIONS OF THIS AGREEMENT FAIL OF THEIR ESSENTIAL PURPOSE. Some jurisdictions do not allow the exclusion or limitation of special, indirect, incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Duration of Implied Warranties
EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ALL EXPRESS AND IMPLIED WARRANTIES (INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE) ON LEVELGUARD PRODUCT IS LIMITED IN DURATION TO THE SPECIFIC WARRANTY PERIOD ASSOCIATED WITH THE PRODUCT PURCHASED, BEGINNING FROM DATE OF ORIGINAL PURCHASE. Some jurisdictions do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.

National Statutory Rights
Consumers have legal rights under applicable national legislation governing the sale of consumer goods. Such rights are not affected by the warranties in this Limited Warranty.

No Other Warranties
No LevelGuard dealer, agent, or employee is authorized to make any modification, extension, or addition to this warranty.

Registration
You do not need to register the LevelGuard Product for the Limited Warranty to be effective.

Miscellaneous
This limited warranty shall be governed by and construed in accordance with the laws of State of Illinois, United States of America, as if performed wholly within the state and without giving effect to the principles of conflict of law. If any portion hereof is found to be void or unenforceable, the remaining provisions of this limited warranty shall remain in full force and effect. This limited warranty constitutes the entire limited warranty extended by TouchSensor Technologies, LLC with respect to LevelGuard™ Fluid Control Products.